What's the in the greatest degree i...

What's the in the greatest degree important aspect of your laundry operation? I always ask operators this question and usually receive couple answers: having a clean laundry and keeping the equipment up and running. Do these answers mirror your thinking?

Roger Schilling, and about other marketing professionals, believe customer service is the guide ingredient in building a fortunate business. Schilling's column begins upon page 28.

a certain of you are probably saying that having a clean laundry and working equipment equate to well adapted customer service. I agree, to a certain bulk but there is more to