Obtaining the highest quality retu...

Obtaining the highest quality returnss and services at the lowest possible richness — what government official would not want that? if it be not that turn the tables: Would you welcome the opportunity to compare your effects and services, evaluated by quality and price, against all others in the marketplace? Until newly public sector officials, with a virtual monopoly in their markets, not ever had to consider the competition.

That is changing as competition programs are spreading. upon the surface, those programs are simple: performances and services are put up against the competition, and whichever is judg best forward quality and cost wins.

But competitive contracting programs are far more complication than that. They represent a shift in organizational thinking. For bureaucratic agencies comfortable with providing the same services in the same manner year after year, shifts in organizational tillage can be quite difficult. Since change is usually seen as threatening, or at least disruptive,