For greatest in quantity small busi...

For greatest in quantity small businesses, customer retention is a critical marketing vital air if the business is to enlarge In spite of that, forward rare occasions, you will have to grit your teeth and "fire" a customer. Consider the following true-life stories.

The coin laundry proprietor watched and listened in horror. A major battle had give vent to eruptionsed between his favorite attendant and single in kind of his more usual customers. The dialogue grew more heated and argumentative.

In an outbreak of anger, the man snatched up his set off in a hurry and started toward the door yelling, "This is the last time you

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